About SingPass
Q1. What is SingPass?
Q2. What is my SingPass ID?
Q3. How is CPFB unique account different from other types of SingPass ID (such NRIC or FIN)?
Q4. What online services can I access with my SingPass?
Q5. Who can get SingPass?
Q6. Who are the eligible valid Work Permit holders?
How to obtain/reset SingPass?
Q7. Where can I get my SingPass?
Q8. How can I get my SingPass if I'm overseas?
Q9. How can I get a corporate SingPass to transact on behalf of my company?
Q10. What is "Immediate Reset"?
Q11. Can I sign up for Online Immediate Reset service if I do not have a Singapore mobile number?
Q12. How can I reset my password if I cannot remember it?
Q13. Can I authorize another person to request/reset my SingPass on my behalf?
Q14. How do I change my current SingPass online?
Q15. What type of password should not be used for my SingPass?
Q16. Is SingPass case-sensitive?
Q17. If I requested online for SingPass, and within the same day
I also tried to request for password reset via the "Immediate Reset" page,
will my online requested password overwrite the password I entered via the "Immediate Reset" page or vice versa?
SingPass Login
Q18. I have just obtained a new pass issued by MOM. I used it to apply for a SingPass but
encountered the error message "You have entered an invalid Name/ SingPass ID/ Date of Issue".
Q19. Why do I have to use my SingPass to log into EASY to transact on behalf of my organisation?
Q20. I am a FIN holder and I used to contribute to CPF.
Why do I encounter the message "You are not a CPF member" when I login to check my CPF Statement of Account?
Q21. Does my PC still require JAVA support when logging into the new SingPass System?
Q22. Why am I unable to login with my SingPass?
The page indicates "Processing in Progress. Please wait..."
and it just hangs there or the browser indicates "Error on
page"
Q23. I am using Windows Vista and I have already installed the Java Virtual Machine (JVM)
into my computer but why am I still unable to login with my SingPass?
Q1.
What is SingPass?
- SingPass stands for "Singapore Personal Access".
- It is an alphanumeric password of between 8 to 24 characters.
Special characters, excluding space, are acceptable - e.g. hgu%7$
- It is your common password to transact with various Government
online services.
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Q2.
What is my SingPass ID?
For Singapore Citizens & Permanent Residents, your SingPass Id is your NRIC number (e.g. S1234567X) or CPFB unique account number (e.g. SA123456Z).
For Personalised Employment/Employment/Dependant/S-Pass & Work Permit holders, your SingPass ID will be your Foreign Identification Number (FIN) e.g. F1234567X or G1234567Z.
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Q3.
How is CPFB unique account different from other types of SingPass ID (such NRIC or FIN)?
CPFB unique account is issued to a specific group of CPFB members and it can be used as SingPass ID for accessing CPFB e-services only.
It cannot be used to access non-CPFB e-services. If a CPFB member who is issued with CPFB unique account wishes to access non-CPFB e-services,
the member has to use either NRIC or FIN as the SingPass ID.
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Q4.
What online services can I access with my SingPass?
Using your SingPass, you can access the e-services offered by the following:
- Central Provident
Fund Board
- Accounting and
Corporate Regulatory Authority
- Inland Revenue
Authority of Singapore
- GeBIZ
And many other online services available at the eCitizen online portal.
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Q5.
Who can get SingPass?
The following groups of users are eligible to apply for SingPass:
- Singapore Citizen and Permanent Resident
- Employment Pass and Personalised Employment Pass holders
- EntrePass holders
- S-Pass holders
- Dependant Pass holders (of EP, PEP, EntrePass and S-Pass holders)
- Selected Work Permit Holders
NOTE: Minimum age requirement
is 15 years old.
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Q6.
Who are the eligible valid Work Permit holders?
Work Permit holders may check their eligibility for SingPass via
WP Online for Status Check at MOM website
The group of Work Permit Holders who are eligible to request for
issuance of SingPass is based on the need for the work permit holder
to perform online eService transactions which needs SingPass authentication (e.g. work permit holders who are in the administrative and clerical occupation).
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Q7.
Where can I get my SingPass?
You can apply for SingPass either:
a. on the spot at the nearest SingPass reset counter
locations.
b. through the "Apply for SingPass" page (Note: Your SingPass will be sent to you via post within 4 working days for local addresses)
For counter issuance/reset requests, you will need to bring these required documents along for verification:
| Category |
Required Documents |
| Singapore Citizens & Permanent Residents |
NRIC or Passport |
| Employment Pass, Personalised Employment and EntrePass Holder |
- Long Term Pass card or;
- Valid Pass from MOM and Passport
|
| S-Pass holders |
S-Pass card |
| Eligible Work Permit (WP) holders |
WP card and the printout of Worker Particulars page indicating the worker’s SingPass eligibility.
The printout can be obtained via WP Online for Status Check at
MOM website |
| Dependant Pass holders (of EP, PEP, EntrePass and S-Pass) |
- Long Term Pass card or;
- Valid Pass from MOM and Passport
|
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Q8.
How can I get my SingPass if I'm overseas?
You can submit an Online Request for your SingPass and it will be posted to your official address
maintained with the Government.
Please ensure that your overseas address has been updated before
submitting your request.
- Singapore Citizens & Permanent Residents, to update your NRIC
address, click here.
- Employment/Dependant/S-Pass holders, to update your company address,
click here.
- Eligible Work Permit holders, to update your address, click here.
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Q9.
How can I get a corporate SingPass to transact on behalf of my company?
We do not provide corporate SingPass IDs. However, the Singapore
Government offers e-Services Authorisation System (EASY), which
issues an Access Code to organisations to authorise their staff
(or third party) to transact on behalf of the organisation. For
more information on how to apply for EASY and other related questions,
please click here.
In a business-related transaction, an organisation would need to
know the identity of the individual who had transacted on behalf
of the organisation. It would not be practical to assign only one
single userid and password to the organisation and require all the
employees to use that same userid and password, as that would make
it impossible to authenticate and identify the employee who was
transacting on behalf of his organisation.
It is also a good security practice not to share IDs and passwords
as this would increase the risks of unauthorised access to the systems
and increase the risks to the businesses. A user ID is issued to
an individual to uniquely authenticate the individual at the point
of on-line transaction; this will also allow audit log to be done
to account for the transactions done.
If the same e-service had been delivered through a manual channel,
the employee who was transacting on behalf of his organisation would
still have to fill up his personal particulars such as his name
on the application form of the manual service and possibly even
sign on the form as well. As such, this is no different from an
employee using SingPass to uniquely authenticate himself in order
to transact on behalf of his company.
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Q10.
What is "Immediate Reset"?
Immediate Reset (or "Forgot Password" feature) is a new feature that
allows users who have forgotten the SingPass to request for online
reset immediately. The prerequisite for using this service is to
pre-register your mobile phone number and answer two security questions.
Every user who succesfully logon with their SingPass the first time
after the service cutover on 25 November 2007, will see a check box asking
whether they would like to use this feature (Default answer is set as "Yes").
For those who sign up at the first logon, you will be prompted to answer two
security questions and to register your mobile phone number. In the event you
forget your SingPass, all you need to do is to click on the "Immediate Reset"
option available at the SingPass website and provide your answers to the two
security questions. If the answers match the ones that you have provided during
the sign-up, the system will send a security PIN to your registered mobile phone
within seconds. You will then enter this one-time PIN and a security code,
which you need to get from reading the characters within a small image box
displayed on the screen. Once you have entered the security PIN and the security code
correctly, you will be prompted to enter your preferred new SingPass.
For those who have not signed up, you can do so at the SingPass website using the
"Update Profile" option, which allows you to update your mobile number
and answer the security questions.
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Q11.
Can I sign up for Online Immediate Reset service if I do not have a Singapore mobile number?
If you do not hold a local mobile number, you will not be able to use the Online Immediate Reset service
as overseas mobile number is currently not supported.
However, you can still reset your SingPass
online by using the Apply SingPass page.
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Q12.
How can I reset my password if I cannot remember it?
You can reset your SingPass immediately either:
a. on the spot at the nearest SingPass reset counter
locations.
b. using the "Immediate Reset" page (Note: Applicable only if you have updated your security Q&A and mobile phone number)
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Q13.
Can I authorize another person to request/reset my SingPass on my behalf?
You are strictly not allowed to authorize another person to request/reset your SingPass.
SingPass is a highly confidential password for your own use only.
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Q14.
How do I change my current SingPass online?
You can go to the "Change Password" page to change your current password.
You will be prompted to key in your SingPass ID followed by your current SingPass.
Thereafter the system will prompt you to key in your new SingPass.
Alternatively, just log on to any Government online service that requires you to access with your SingPass.
On the second page where you are prompted to key in your SingPass, enter your current password and tick the box "Select if you wish to change your SingPass" then click "Login".
You will then be prompted to enter your new SingPass.
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Q15.
What type of password should not be used for my SingPass?
You are advised not to choose a password that can be easily guessed, such as contact number,
date of birth, identity card number, or name of any of your family members.
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Q16.
Is SingPass case-sensitive?
Yes. SingPass is case-sensitive. If you enter your SingPass incorrectly for 6 consecutive times, your account will be locked-out.
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Q17.
If I request online for SingPass, and within the same day I also tried to request for password reset via the "Immediate Reset" page,
will my online requested password overwrite the password I entered via the "Immediate Reset" page or vice versa?
Please check the status of your online request using the "check Status" option.
If you already performed an online request for SingPass and within the day you also tried to reset your SingPass using the
"Immediate Reset" page (for immediate password reset application), there will be 2 scenarios:
a. If your "online request" has not been processed yet, before you can reset your password you will be prompted to
choose if you want to proceed or not with the immediate password reset application. If you select to proceed with the immediate
password reset application, your online request will be canceled and consequently NO PIN mailer will be sent to you.
b. If your online request has been processed and you subsequently proceeded to reset your SingPass using the "Immediate Reset"
page, you will not be prompted to choose if you want to proceed or not with the immediate password reset application.
In this case, the newly entered password will overwrite the system generated password. Please ignore the PIN mailer that arrives at
your address later as the system generated password sent to you has already been overwritten by the password you entered via the
"Immediate Reset" page.
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Q18.
I have just obtained a new pass issued by MOM. I used it to apply for a SingPass but encountered the error message
"You have entered an invalid Name/ SingPass ID/ Date of Issue".
Assuming you are eligible for SingPass (Refer to Q5 and Q6 on who can get SingPass). If you are holding a newly-issued pass
and have difficulty applying for a SingPass, it could be due to your new records with MOM not being updated in the
SingPass system yet. MOM updates the SingPass system once a week, so you are advised to try again after another 7-days.
Alternatively, you may contact our hotline at 68877377 (press 1) for assistance.
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Q19.
Why do I have to use my SingPass to log into EASY to transact on behalf of my organisation?
An organisation may appoint different individuals to act on its behalf for different business-related transactions.
A unique user ID, i.e. SingPass, is used to authenticate the individual at the point of on-line transaction.
This authenticated individual is then allowed to transact on behalf of his organisation via EASY.
This authentication and authorisation process also allows for clear accountability. When transacting through a
manual channel, the individual will have to provide his personal or identification particulars.
Similarly, when transacting online, the individual must be authenticated via a unique user ID and password.
The sharing of user IDs and passwords is strictly prohibited as it increases the risks of unauthorised business
transactions.
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Q20. I am a FIN holder and I used to contribute to CPF.
Why do I encounter the message "You are not a CPF member"
when I login to check my CPF Statement of Account?
This is because your FIN account and your CPF Account
are not linked together. You will require a separate SingPass issued
under your CPF Account number e.g. SA123456X or SB123456Z in order
to view your CPF Statement online.
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Q21.
Does my PC still require JAVA support when logging into the new SingPass System?
Yes, in order to use SingPass, your browser must have the following features enabled.
a. Cookies
b. Java Applets
c. JavaScript
d. SSL (Secure Socket Layer) Version 3.0
Notes:
- The recommended JAVA version is 1.5.0 or above
- To find out what JAVA version is installed in your PC, click HERE.
- If you wish to download a newer JAVA version, please remove all the old JAVA versions previously installed in your PC.
- Click here to download JVM or Java (Sun) for Windows XP, NT, 2000, Vista or 7.
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Q22.
Why am I unable to login with my SingPass? The page indicates "Processing
in Progress. Please wait..." and it just hangs there or the
browser indicates "Error on page".
The access problem is due to your browser settings. You need to
ensure that the Java Virtual Machine (JVM) is installed properly
on your machine.
Click on System
Requirements for more information.
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Q23. I am using Windows Vista and I have already installed the Java Virtual Machine (JVM)
into my computer but why am I still unable to login with my SingPass
You may have installed the JAVA JVM using the offline installation method.
Please uninstall the JAVA JVM from your existing machine. After this, establish connection
to the Internet and re-install the JAVA JVM using the ONLINE installation, in other words,
the installation of the JAVA JVM should occur concurrently while your machine is connected to the Internet.
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