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Q1. What settings must my browser have?
In order to use SingPass, your browser must have the following features enabled.
- Cookies
- Java Applets (see Java Settings)
- JavaScript
- SSL (Secure Socket Layer) Version 3.0
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Q2. How do I enable cookies in my browser?
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Goto Internet Explorer -> Tools -> Internet Options
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Select the Privacy tab

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Click on the Advanced button. The Advanced Privacy Settings dialog will appear.
Ensure that First-party Cookies and Third-party Cookies have Accept selected.

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Click on the Ok button to return to Privacy tab.
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Click on Sites button. The Per Site Privacy Actions dialog will appear.
Enter the URL "singpass.gov.sg" and “singpass-services.gov.sg” and click Allow button
to allow both sites to alway use the cookies

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Q3. How do I enable Secure Sockets Layer (SSL) Version 3.0?
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Goto Internet Explorer -> Tools -> Internet Options
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Select the Advanced tab
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Scroll down to Security. Ensure that Use SSL 3.0 is selected.

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Q4. The error "Internet Explorer cannot display the web page" occurs after submitting to the SingPass login page. How to resolve this issue?
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Goto Internet Explorer -> Tools -> Internet Options
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Select the Security tab
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Select the Trusted Site icon and click on the Sites button

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Add "singpass.gov.sg" and “singpass-services.gov.sg” to the trusted site zone

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