For secure authentication, SingPass uses a Java applet for added security (beyond the 128-bit SSL) to encrypt your SingPass before it is transmitted. If your browser is not Java-enabled or does not have Java Virtual Machine (JVM) installed, you may not be able to login with your SingPass.

If JVM is not installed or incorrectly installed on your system, you could encounter the following scenarios:

• “Processing in progress. Please wait…” for more than five minutes but nothing happens.
• "Your session with SingPass has Timed-out" error message.
• Login and Cancel button remain dimmed on the SingPass login page.

General Settings | Java Settings | For PC Users | For MAC Users

Q1. What settings must my browser have?

In order to use SingPass, your browser must have the following features enabled.

• Cookies
• Java Applets (see Java Settings)
• JavaScript
• SSL (Secure Socket Layer) Version 3.0

Q2. How do I enable cookies in my browser?

1. Goto Internet Explorer -> Tools -> Internet Options
2. Select the Privacy tab
   
   

   

3. Click on the Advanced button. The Advanced Privacy Settings dialog will appear. Ensure that First-party Cookies and Third-party Cookies have Accept selected.
   
   

   

4. Click on the Ok button to return to Privacy tab.
5. Click on Sites button. The Per Site Privacy Actions dialog will appear. Enter the URL "singpass.gov.sg" and “singpass-services.gov.sg” and click Allow button to allow both sites to alway use the cookies
   
   

   

Q3. How do I enable Secure Sockets Layer (SSL) Version 3.0?

1. Goto Internet Explorer -> Tools -> Internet Options
2. Select the Advanced tab
3. Scroll down to Security. Ensure that Use SSL 3.0 is selected.
   
   

   

Q4. The error "Internet Explorer cannot display the web page" occurs after submitting to the SingPass login page. How to resolve this issue?

1. Goto Internet Explorer -> Tools -> Internet Options
2. Select the Security tab
3. Select the Trusted Site icon and click on the Sites button

   

4. Add "singpass.gov.sg" and “singpass-services.gov.sg” to the trusted site zone