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FREQUENTLY-ASKED QUESTIONS
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About SingPass
Q1. What is SingPass?
Q2. What is my SingPass ID?
Q3. How is CPFB unique account different from other types of SingPass ID (such NRIC or FIN)?
Q4. What online services can I access with my SingPass?
Q5. Who can get SingPass?
Q6. Who are the eligible valid Work Permit holders?

How to obtain/reset SingPass?
Q7. Where can I get my SingPass?
Q8. How can I get my SingPass if I'm overseas?
Q9. How can I get a corporate SingPass to transact on behalf of my company?
Q10. What is "Immediate Reset"?
Q11. Can I sign up for Online Immediate Reset service if I do not have a Singapore mobile number?
Q12. How can I reset my password if I cannot remember it?
Q13. Can I authorize another person to request/reset my SingPass on my behalf?
Q14. Can I use documents such as driving license, ez-link card, senior citizen card, etc. to apply/reset SingPass over the counter?
Q15. How do I change my current SingPass online?
Q16. What type of password should not be used for my SingPass?
Q17. Is SingPass case-sensitive?
Q18. If I requested online for SingPass, and within the same day I also tried to request for password reset via the "Immediate Reset" page, will my online requested password overwrite the password I entered via the "Immediate Reset" page or vice versa?
Q19. I was a work pass holder and have just obtained PR (Permanent Resident) status, how can I change my SingPass ID from my FIN to my new NRIC?

SingPass Login
Q20. I have just obtained a new pass issued by MOM. I used it to apply for a SingPass but encountered the error message "You have entered an invalid Name/ SingPass ID/ Date of Issue".
Q21. Why do I have to use my SingPass to log into EASY to transact on behalf of my organisation?
Q22. I am a FIN holder and I used to contribute to CPF. Why do I encounter the message "You are not a CPF member" when I login to check my CPF Statement of Account?
Q23. Does my PC still require JAVA support when logging into the new SingPass System?
Q24. Which are the supported browsers for SingPass login page?
Q25. I have the SingPass which was issued to me before November 2007, but I never logged into SingPass system before. Can I still use it to login?

New SingPass Security Enhancements
Q26. Why am I prompted to change my SingPass?
Q27. Can I retain my existing password?
Q28. Why am I asked to enter a "security code"?
Q29. Why is there a need for the security code?
Q30. The security code is not readable, what can I do?



Q1. What is SingPass?
- SingPass stands for "Singapore Personal Access".
- It is an alphanumeric password of between 8 to 24 characters. Special characters, excluding space, are acceptable - e.g. hgu%7$
- It is your common password to transact with various Government online services.

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Q2. What is my SingPass ID?
For Singapore Citizens & Permanent Residents, your SingPass Id is your NRIC number (e.g. S1234567X) or CPFB unique account number (e.g. SA123456Z).
For Personalised Employment/Employment/Dependant/S-Pass & Work Permit holders, your SingPass ID will be your Foreign Identification Number (FIN) e.g. F1234567X or G1234567Z.

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Q3. How is CPFB unique account different from other types of SingPass ID (such NRIC or FIN)?
CPFB unique account is issued to a specific group of CPFB members and it can be used as SingPass ID for accessing CPFB e-services only. It cannot be used to access non-CPFB e-services. If a CPFB member who is issued with CPFB unique account wishes to access non-CPFB e-services, the member has to use either NRIC or FIN as the SingPass ID.

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Q4. What online services can I access with my SingPass?
Using your SingPass, you can access the e-services offered by the following:
- Central Provident Fund Board
- Accounting and Corporate Regulatory Authority
- Inland Revenue Authority of Singapore
- GeBIZ

And many other online services available at the eCitizen online portal.

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Q5. Who can get SingPass?
The following groups of users are eligible to apply for SingPass:
- Singapore Citizen and Permanent Resident
- Employment Pass and Personalised Employment Pass holders
- EntrePass holders
- S-Pass holders
- Dependant Pass holders (of EP, PEP, EntrePass and S-Pass holders)
- Selected Work Permit Holders

NOTE: Minimum age requirement is 15 years old.

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Q6. Who are the eligible valid Work Permit holders?
Work Permit holders may check their eligibility for SingPass via WP Online for Status Check at MOM website

The group of Work Permit Holders who are eligible to request for issuance of SingPass is based on the need for the work permit holder to perform online eService transactions which needs SingPass authentication (e.g. work permit holders who are in the administrative and clerical occupation).

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Q7. Where can I get my SingPass?
You can apply for SingPass either:

a. on the spot at the nearest SingPass reset counter locations.
b. on the spot through the "Apply for SingPass" page (Note: Your SingPass will be sent to you via post within 4 working days for local addresses)

For counter issuance/reset requests, you will need to bring these required documents along for verification:

Category Required Documents
(Must be original and are still valid)
Singapore Citizens & Permanent Residents (PR) For Citizen:
NRIC or Singapore Passport

For PR:
NRIC or Passport with Re-entry Permit.
Employment Pass, Personalised Employment and EntrePass Holder - Long Term Pass card or;
- Valid Pass from MOM and Passport
S-Pass holders S-Pass card
Eligible Work Permit (WP) holders WP card and the printout of Worker Particulars page indicating the worker's SingPass eligibility. The printout can be obtained via WP Online for Status Check at MOM website
Dependant Pass holders (of EP, PEP, EntrePass and S-Pass) - Long Term Pass card or;
- Valid Pass from MOM and Passport

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Q8. How can I get my SingPass if I'm overseas?
You can submit an Online Request for your SingPass and it will be posted to your official address maintained with the Government.

Please ensure that your overseas address has been updated before submitting your request.

- Singapore Citizens & Permanent Residents, to update your NRIC address, click here.
- Employment/Dependant/S-Pass holders, to update your company address, click here.
- Eligible Work Permit holders, to update your address, click here.

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Q9. How can I get a corporate SingPass to transact on behalf of my company?
We do not provide corporate SingPass IDs. However, the Singapore Government offers e-Services Authorisation System (EASY), which issues an Access Code to organisations to authorise their staff (or third party) to transact on behalf of the organisation. For more information on how to apply for EASY and other related questions, please click here.

In a business-related transaction, an organisation would need to know the identity of the individual who had transacted on behalf of the organisation. It would not be practical to assign only one single userid and password to the organisation and require all the employees to use that same userid and password, as that would make it impossible to authenticate and identify the employee who was transacting on behalf of his organisation.

It is also a good security practice not to share IDs and passwords as this would increase the risks of unauthorised access to the systems and increase the risks to the businesses. A user ID is issued to an individual to uniquely authenticate the individual at the point of on-line transaction; this will also allow audit log to be done to account for the transactions done.

If the same e-service had been delivered through a manual channel, the employee who was transacting on behalf of his organisation would still have to fill up his personal particulars such as his name on the application form of the manual service and possibly even sign on the form as well. As such, this is no different from an employee using SingPass to uniquely authenticate himself in order to transact on behalf of his company.

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Q10. What is "Immediate Reset"?
Immediate Reset (or "Forgot Password" feature) is a new feature that allows users who have forgotten the SingPass to request for online reset immediately. The prerequisite for using this service is to pre-register your mobile phone number and answer two security questions.

Every user who successfully logon with their SingPass the first time after the service cutover on 25 November 2007, will see a check box asking whether they would like to use this feature (Default answer is set as "Yes").

For those who sign up at the first logon, you will be prompted to answer two security questions and to register your mobile phone number. In the event you forget your SingPass, all you need to do is to click on the "Immediate Reset" option available at the SingPass website and provide your answers to the two security questions. If the answers match the ones that you have provided during the sign-up, the system will send a security PIN to your registered mobile phone within seconds. You will then enter this one-time PIN and a security code, which you need to get from reading the characters within a small image box displayed on the screen. Once you have entered the security PIN and the security code correctly, you will be prompted to enter your preferred new SingPass.

For those who have not signed up, you can do so at the SingPass website using the "Update Profile" option, which allows you to update your mobile number and answer the security questions.

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Q11. Can I sign up for Online Immediate Reset service if I do not have a Singapore mobile number?
If you do not hold a local mobile number, you will not be able to use the Online Immediate Reset service as overseas mobile number is currently not supported. However, you can still reset your SingPass online by using the Apply SingPass page.

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Q12. How can I reset my password if I cannot remember it?
You can reset your SingPass using one of the following options:

a. on the spot at the nearest SingPass reset counter locations.
b. on the spot using the "Immediate Reset" page (Note: Applicable only if you have updated your security Q&A and mobile phone number).
c. using the "Reset and Receive SingPass by Post" service (Note: Your SingPass will be sent to you via post within 4 working days for local addresses).

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Q13. Can I authorize another person to request/reset my SingPass on my behalf?
You are strictly not allowed to authorize another person to request/reset your SingPass. SingPass is a highly confidential password for your own use only.

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Q14. Can I use documents such as driving license, ez-link card, senior citizen card, etc. to apply/reset SingPass over the counter?
Under SingPass Policy, only original documents listed will be accepted at the SingPass counter for verification. Documents such as driving license, ez-link card, senior citizen card, etc. are not acceptable.

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Q15. How do I change my current SingPass online?
You can go to the "Change Password" page to change your current password. You will be prompted to key in your SingPass ID followed by your current SingPass. Thereafter the system will prompt you to key in your new SingPass.

Alternatively, just log on to any Government online service that requires you to access with your SingPass. On the second page where you are prompted to key in your SingPass, enter your current password and click "Change SingPass". You will then be prompted to enter your new SingPass.

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Q16. What type of password should not be used for my SingPass?
You are advised not to choose a password that can be easily guessed, such as contact number, date of birth, identity card number, or name of any of your family members.

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Q17. Is SingPass case-sensitive?
Yes. SingPass is case-sensitive. If you enter your SingPass incorrectly for 6 consecutive times, your account will be locked-out.

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Q18. If I request online for SingPass, and within the same day I also tried to request for password reset via the "Immediate Reset" page, will my online requested password overwrite the password I entered via the "Immediate Reset" page or vice versa?
Please check the status of your online request using the "check Status" option.

If you already performed an online request for SingPass and within the day you also tried to reset your SingPass using the "Immediate Reset" page (for immediate password reset application), there will be 2 scenarios:

a. If your "online request" has not been processed yet, before you can reset your password you will be prompted to choose if you want to proceed or not with the immediate password reset application. If you select to proceed with the immediate password reset application, your online request will be canceled and consequently NO PIN mailer will be sent to you.
b. If your online request has been processed and you subsequently proceeded to reset your SingPass using the "Immediate Reset" page, you will not be prompted to choose if you want to proceed or not with the immediate password reset application. In this case, the newly entered password will overwrite the system generated password. Please ignore the PIN mailer that arrives at your address later as the system generated password sent to you has already been overwritten by the password you entered via the "Immediate Reset" page.

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Q19. I was a work pass holder and have just obtained PR (Permanent Resident) status, how can I change my SingPass ID from my FIN to my new NRIC?
As your FIN (existing SingPass ID) will be disabled in the SingPass system, you should apply for a new SingPass using your new NRIC.

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Q20. I have just obtained a new pass issued by MOM. I used it to apply for a SingPass but encountered the error message "You have entered an invalid Name/ SingPass ID/ Date of Issue".
Assuming you are eligible for SingPass (Refer to Q5 and Q6 on who can get SingPass). If you are holding a newly-issued pass and have difficulty applying for a SingPass, it could be due to your new records with MOM not being updated in the SingPass system yet. MOM updates the SingPass system once a week, so you are advised to try again after another 7-days. Alternatively, you may contact our hotline at 68877377 (press 1) for assistance.

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Q21. Why do I have to use my SingPass to log into EASY to transact on behalf of my organisation?
An organisation may appoint different individuals to act on its behalf for different business-related transactions. A unique user ID, i.e. SingPass, is used to authenticate the individual at the point of on-line transaction. This authenticated individual is then allowed to transact on behalf of his organisation via EASY. This authentication and authorisation process also allows for clear accountability. When transacting through a manual channel, the individual will have to provide his personal or identification particulars. Similarly, when transacting online, the individual must be authenticated via a unique user ID and password. The sharing of user IDs and passwords is strictly prohibited as it increases the risks of unauthorised business transactions.

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Q22. I am a FIN holder and I used to contribute to CPF. Why do I encounter the message "You are not a CPF member" when I login to check my CPF Statement of Account?
This is because your FIN account and your CPF Account are not linked together. You will require a separate SingPass issued under your CPF Account number e.g. SA123456X or SB123456Z in order to view your CPF Statement online.

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Q23. Does my PC still require JAVA support when logging into the new SingPass System?
No, in order to use SingPass, your browser must have the following features enabled.

a. Cookies
b. JavaScript
c. SSL (Secure Socket Layer) Version 3.0
d. Minimally 128 bit cipher strength

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Q24. Which are the supported browsers for SingPass login page?
For the list of supported browsers please refer to the system requirement page

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Q25. I have the SingPass which was issued to me before November 2007, but I never logged into SingPass system before. Can I still use it to login?
If you have never logged into SingPass system since November 2007, please reset your SingPass online by using the Apply SingPass page, or on the spot at the nearest SingPass reset counter locations.

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Q26. Why am I prompted to change my SingPass?
We encourage all SingPass Users to change their passwords regularly to better safeguard your online presence. As an added security measure, all SingPass Users will be prompted to change their passwords the first time that they login to SingPass with effect from 15 Sep 2012. Subsequently, you will be prompted to change your password every 2 years.

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Q27. Can I retain my existing password?
You can choose to retain your existing password by choosing the option "Click here to proceed without changing my password. Retain my current SingPass" at the "Change Password" screen. We encourage all SingPass Users to change their passwords regularly, and to use strong passwords, to better safeguard their online presence.

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Q28. Why am I asked to enter a "security code"?
SingPass Users will need to enter a randomly-generated security codes after any failed login attempts.

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Q29. Why is there a need for the security code?
This is to prevent hackers from using machines to guess the passwords. The security code is designed to be readable to human but not machines.

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Q30. The security code is not readable, what can I do?
You can click on the "Refresh Image" link beside the security code to generate a new security code.

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